Save Job Back to Search Job Description Summary Similar JobsPermanent, Southampton£30,000 - £34,000 per annum depending on experienceAbout Our ClientThis opportunity is with a well-established organisation. The company is a medium sized business, delivering high-quality services to its clients while maintaining a commitment to operational excellence.Job DescriptionHandle and resolve customer complaints promptly and professionally, ensuring a positive customer experience.Investigate and analyse issues, identifying root causes and implementing effective solutions.Maintain accurate records of all interactions and resolutions in the system.Collaborate with internal departments to address customer concerns and improve processes.Provide clear and concise communication with customers via phone, email, and other channels.Monitor and report on complaint trends to identify areas for improvement.Ensure compliance with company policies and industry regulations during complaint resolution.Support the customer service team in delivering exceptional service standards.The Successful ApplicantA successful Complaints Advisor should have:Previous experience in customer service or a similar role.Strong problem-solving skills and the ability to handle challenging situations calmly and professionally.Excellent verbal and written communication skills.Attention to detail and the ability to maintain accurate records.A strong understanding of complaint resolution practices and techniques.What's on OfferCompetitive annual salary ranging from £30,000 to £34,000.Permanent position within a growing organisation.Opportunities for professional growth and development.If you are ready to take the next step in your career as a Complaints Advisor, we encourage you to apply for this exciting opportunity!ContactEllie BrettQuote job refJN-032026-6982848Phone number+442380206442Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationSouthamptonContract typePermanentConsultant nameEllie BrettConsultant phone+442380206442Job referenceJN-032026-6982848
