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Complaints Manager

Manchester Permanent £40,000 - £40,000 per year View Job Description
This is an exciting opportunity for a Complaints Manager to oversee and enhance the complaints-handling process in a customer-focused environment. The role requires a strong understanding of financial services or regulated industries and a commitment to delivering excellent service to customers.
  • A very exciting opportunity to join a fantastic organisation.
  • Immediate start, great benefits package.

About Our Client

The employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester.

Job Description

  • Manage the end-to-end complaints process, ensuring timely and effective resolution.
  • Maintain compliance with relevant financial services regulations and standards.
  • Analyse complaint trends to identify areas for improvement and implement solutions.
  • Collaborate with internal teams to ensure consistent responses and outcomes.
  • Prepare detailed reports on complaints performance for senior management.
  • Provide training and guidance to staff on complaints-handling procedures.
  • Act as the main point of contact for escalated complaints and complex cases.
  • Ensure a customer-centric approach is maintained throughout the complaints process.

The Successful Applicant

A successful Complaints Manager should have:

  • Experience in complaints management within the financial services industry.
  • A thorough understanding of relevant regulations and compliance requirements.
  • Strong analytical skills to identify trends and propose improvements.
  • Excellent communication skills, both written and verbal.
  • The ability to manage and resolve complex complaints effectively.
  • A proactive approach to problem-solving and process enhancement.

What's on Offer

  • A competitive salary paying £40,000.
  • A permanent position based in Manchester.
  • Opportunities for professional growth within the financial services industry.
  • A supportive and inclusive company culture.
  • Comprehensive training to support your success in the role.



If you are passionate about delivering exceptional customer service and have the expertise to excel as a Complaints Manager, we encourage you to apply today!

Contact
Danielle Hughes
Quote job ref
JN-062026-7048003
Phone number
+44 161 828 6223

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Where
Manchester
Contract type
Permanent
Consultant name
Danielle Hughes
Consultant phone
+44 161 828 6223
Job reference
JN-062026-7048003