Save Job Back to Search Job Description Summary Similar Jobs3-4 days office based3 month interimAbout Our ClientThis is an opportunity to join a small-sized organisation operating within the property sector. The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency.Job DescriptionHandle and resolve customer complaints in a professional and timely manner.Maintain accurate records of all complaints and resolutions.Work closely with the customer service team and housing operations lead to ensure customer satisfaction.Analyse complaint trends and provide feedback to improve processes.Ensure compliance with relevant regulations and company policies.Communicate effectively with internal and external stakeholders.Prepare reports on complaint handling and outcomes.Support the implementation of strategies to enhance the customer experience.The Successful ApplicantA successful Complaints Officer should have:Experience in customer service or a related field within the housing industry.Strong problem-solving and communication skills.The ability to work independently and manage multiple tasks effectively.Attention to detail and a proactive approach to resolving issues.Knowledge of complaint-handling processes and relevant regulations.Proficiency in maintaining accurate records and preparing reports.What's on OfferSalary range: £33,000 - £37,000 per annum.Flexible working arrangements, including two days working from home.Fixed-term contract offering valuable experience in the property sector.Supportive team environment and opportunities for professional growth.If you are ready to bring your skills to this Complaints Officer role, we encourage you to apply today!ContactSarah WigleyQuote job refJN-072026-7055001Phone number+442072692256Job summaryJob functionNot for ProfitSubsectorSupport FunctionsSectorNot For ProfitLocationCity of LondonContract typeTemporaryConsultant nameSarah WigleyConsultant phone+442072692256Job referenceJN-072026-7055001
