Save Job Back to Search Job Description Summary Similar JobsImmediate start, 3 month interim role with hybrid workingAutonomous complaints caseload in a purpose driven businessAbout Our ClientOur client is a major housing provider with a strong social purpose and a clear growth story. It is recognised as England's largest provider of newly built affordable homes, has delivered more than 20,000 homes in under eight years, and continues to invest heavily in customer service, digital capability and in house housing management. The organisation promotes an inclusive culture where people are encouraged to bring their full selves to work, with a genuine focus on belonging, wellbeing and professional development.Job DescriptionThe Complaints Paralegal will be:Handling complaint cases coming into the business with a high degree of autonomyInvestigating housing complaints matters from initial review through to resolutionLiaising with internal teams and external stakeholders to gather evidence and factsDrafting clear, accurate correspondence and concise case summariesAdvising on next steps, risk points and resolution strategiesManaging a busy caseload effectively within agreed timescalesSupporting senior lawyers with documentation and case preparationMaintaining accurate records, files and case management informationHelping ensure complaints are progressed consistently and professionallyContributing to a responsive and customer focused approach across the functionThe Successful ApplicantThe Complaints Paralegal should be:A paralegal or equivalent with proven experience in complaints handling, housing disputes, or civil litigationConfident managing cases with minimal supervisionExperienced in investigating matters end to end and producing well structured written workComfortable dealing with internal stakeholders and external partiesHighly organised, with strong attention to detail and the ability to manage competing deadlinesAble to start immediately or at very short noticeIdeally experienced within a housing, property or regulated complaints environmentWhat's on OfferThis is a strong interim opportunity to join a growing, values led housing organisation making a real impact in communities across England. Alongside a competitive day rate of £170 per day inside IR35, the role offers hybrid working and the chance to work within a business that invests in learning and development, inclusive workplace initiatives, wellbeing support, counselling, healthcare benefits, generous annual leave for permanent staff, volunteering days and a strong culture of progression.It is an excellent opportunity to gain exposure within a large scale, customer focused housing provider known for its ambition, empathy and continued investment in service improvement.If you're an experienced Complaints Paralegal, apply now or contact Michael Bailey for more information.ContactMichael BaileyQuote job refJN-032026-6983535Phone number+441132437739Job summaryJob functionLegalSubsectorParalegals / Legal Assistants - In HouseSectorBusiness ServicesLocationNorthamptonContract typeInterimConsultant nameMichael BaileyConsultant phone+441132437739Job referenceJN-032026-6983535
