Contract Administrator

Order Processing and Administration

• Receive, review, and verify customer orders from the sales team, ensuring all documentation, specifications, and details are complete and accurate.
• Input orders into internal systems (Sales Logic / Job Logic), raising work orders and preparing job packs where required.
• Monitor the progress of orders throughout the manufacturing process, maintaining accurate records and keeping relevant stakeholders informed.
• Liaise with the factory to confirm production schedules, material availability, and any factors that may affect delivery timelines.

Engineer Coordination and Work Planning

• Schedule and coordinate field engineers' workloads to ensure efficient use of time, skills, and travel.
• Prepare job sheets, installation packs, and supporting documentation for onsite work.
• Plan site visits based on project readiness, customer availability, and the completion of manufactured components.
• Communicate schedule updates, delays, or priority changes promptly to engineers and relevant internal teams.

Project and Contracts Support

• Provide support to the Operations Manager and Factory Supervisors with contract documentation, procurement activities, and key project milestones.
• Maintain accurate project documentation, including variations, updates, and progress reports.
• Support health and safety compliance by ensuring engineers are provided with relevant RAMS, permits, and required documentation.

Customer and Stakeholder Communication

• Serve as a key point of contact for customers regarding order progress, installation schedules, and general enquiries.
• Provide regular updates to internal teams, including Sales, Manufacturing, and Finance.
• Proactively support the resolution of issues relating to scheduling, delivery, or contract variations while maintaining a strong customer-focused approach.