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CRM Manager

Greater Manchester Permanent £40,000 - £45,000 per year View Job Description
Our client are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the. This role in Greater Manchester requires expertise in CRM systems and a focus on achieving customer engagement and retention goals.
  • Hybrid Working role in Greater Manchester
  • Work in an established digital marketing function

About Our Client

Our client is an SME technology firm in Greater Manchester, with an established marketing & digital function.

Job Description

The key responsibilities for the CRM Manager role will include:

  • Develop and implement effective CRM strategies to enhance customer engagement and retention.
  • Analyse customer data to identify trends and opportunities for growth.
  • Provide mentorship and training to an in-house digital team.
  • Oversee the integration and optimisation of CRM systems to support business objectives.
  • Collaborate with cross-functional teams to ensure a seamless customer journey.
  • Monitor and report on key CRM performance metrics and campaign effectiveness.
  • Provide insights and recommendations for improving customer communication.
  • Manage and segment customer databases to target specific audiences effectively.
  • Stay updated on industry trends and advancements in CRM technologies.

The Successful Applicant

A successful CRM Manager should have:

  • 3+ years experience in a CRM focused marketing role.
  • Proven expertise in CRM systems and tools.
  • Experience working in a B2B environment is desirable, but not essential.
  • A background in overseeing campaigns via multiple digital channels, including SMS and Email.
  • Strong analytical skills for interpreting customer data and trends.
  • Ability to collaborate with diverse teams and stakeholders.
  • Experience leading and developing teams would be ideal.
  • Excellent communication and organisational skills.

What's on Offer

On offer for the CRM Manager role:

  • Competitive salary ranging from £40,000 to £45,000 per annum - experience dependent.
  • Hybrid working opportunities for a balanced work-life schedule.
  • Permanent role within a supportive and innovative environment



Contact
Chris Winterton
Quote job ref
JN-022026-6954058
Phone number
+44 161 829 0445

Job summary

Job function
Marketing & Agency
Subsector
CRM Agencies
Sector
Technology & Telecoms
Location
Greater Manchester
Contract type
Permanent
Consultant name
Chris Winterton
Consultant phone
+44 161 829 0445
Job reference
JN-022026-6954058