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Customer Call Handler

Prestwich Permanent £27,000 - £30,000 per year View Job Description
The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment. This role is based in Manchester and requires a proactive individual with strong communication skills.
  • Competitive salary with monthly bonuses
  • Early finish on a Friday!

About Our Client

This opportunity is with a well-established organisation in the professional services industry. The company operates at a medium scale and is known for providing exceptional service and fostering a collaborative work environment.

Job Description

  • Handle a high volume of incoming and outgoing calls promptly and professionally.
  • Provide accurate information and support to customers on a variety of enquiries.
  • Log and maintain detailed records of customer interactions in the system.
  • Resolve customer issues efficiently or escalate them to the relevant department.
  • Ensure compliance with company policies and procedures during all interactions.
  • Work closely with team members to improve customer satisfaction and service standards.
  • Meet or exceed performance targets set by the customer service department.
  • Contribute to process improvements by providing feedback to management.

The Successful Applicant

A successful Customer Call Handler should have:

  • Previous experience in a customer service or call handling role.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities with a customer-focused mindset.
  • Proficiency in using computer systems and CRM tools.
  • Ability to work effectively in a fast-paced environment.
  • Attention to detail and organisational skills.
  • A professional approach to handling sensitive information.

What's on Offer

  • A competitive salary of £27,000 with monthly bonuses.
  • 2pm finish on a Friday (1pm in winter months)
  • A permanent position in a reputable professional services organisation.
  • Opportunities to develop your skills and grow within the company.
  • A collaborative and supportive work environment in Manchester.



If you are passionate about delivering excellent customer service and thrive in a professional services setting, we encourage you to apply today

Contact
Lewis Allen
Quote job ref
JN-062026-7047914
Phone number
+441618286227

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Prestwich
Contract type
Permanent
Consultant name
Lewis Allen
Consultant phone
+441618286227
Job reference
JN-062026-7047914