Back to search

Customer Experience Advisor

City of London Permanent £30,000 - £35,000 per year View Job Description
The Customer Experience Advisor will be responsible for supporting customers by addressing their queries and ensuring a seamless and positive experience. This role requires excellent communication skills and the ability to provide efficient support within the Energy & Natural Resources industry.
  • Join a growing Customer Experience team in East London Energy company.
  • Hybrid Working and supportive management team to aid your development.

About Our Client

This role is within a medium-sized company operating in the Energy & Natural Resources sector. The organisation is known for its focus on delivering exceptional customer service and maintaining high standards in its operations.

Job Description

As Customer Experience Advisor, you will;

  • Act as the primary point of contact for customer queries, ensuring timely and effective responses.
  • Resolve customer issues by providing accurate information and solutions.
  • Maintain detailed records of customer interactions and feedback in the system.
  • Collaborate with internal teams to ensure customer needs are met efficiently.
  • Identify opportunities to improve customer service processes and suggest enhancements.
  • Provide clear and professional communication across various channels, including email and telephone.
  • Support the wider team in achieving customer satisfaction goals.
  • Adhere to company policies and standards while handling customer interactions.

The Successful Applicant

A successful Customer Experience Advisor should have:

  • Previous experience in a customer-facing role within a professional environment.
  • Knowledge of the Utilities industry is advantageous.
  • Strong problem-solving skills and a proactive approach to challenges.
  • Excellent verbal and written communication abilities.
  • Proficiency in using customer relationship management (CRM) systems.
  • Use of Systems such as Junifer and Piranha desirable but not essential.
  • A detail-oriented mindset and strong organisational skills.

What's on Offer

  • A competitive salary ranging from £30,000 to £35,000 per annum.
  • Generous holiday allowance to support a healthy work-life balance.
  • Permanent role based in London with opportunities for professional growth.
  • Work in a supportive environment within the Energy & Natural Resources sector.



This is an excellent opportunity for a motivated individual to make a meaningful impact. If you are interested in this Customer Experience Advisor role in London, we encourage you to apply today.

Contact
Dillon Burgess
Quote job ref
JN-032026-6970875
Phone number
+442072692120

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Energy & Natural Resources
Location
City of London
Contract type
Permanent
Consultant name
Dillon Burgess
Consultant phone
+442072692120
Job reference
JN-032026-6970875