Save Job Back to Search Job Description Summary Similar JobsCustomer Resolution Team LeaderSouth Yorkshire (on-site)About Our ClientWe're an ambitious, customer-focused SME serving consumers across the UK, and we're looking for an experienced Customer Resolution Team Leader to help us deliver exceptional outcomes when our customers need us most.Job DescriptionLead, motivate and develop a team of customer resolution advisors (8fte).Ensure customer complaints and escalations are resolved promptly and fairly.Monitor quality, productivity and service standards across the team.Coach team members through regular one-to-ones, feedback sessions and development plans.Handle complex or high-risk customer cases where required.Identify recurring issues and work with wider business teams to drive permanent solutions.Analyse complaint trends, customer feedback and operational performance data.Support regulatory and compliance requirements relating to complaint handling.Champion a customer-first culture across the business.Contribute to continuous improvement projects and customer experience initiatives.The Successful ApplicantStrong experience managing varying levels of complaintsSome level of people management experience - supervisor level or aboveExcellent attention to detailEmpathetic ApproachStrong communicator both written and verbalWhat's on OfferCompetitive salary ranging from £32,000 to £36,000, dependent on the level of experience.A permanent position based in Rotherham, S.YorkshireContactZach JohnsonQuote job refJN-082026-7089912Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorLeisure, Travel & TourismWhereRotherhamContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-082026-7089912
