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Customer Service Advisor

Redditch Temporary £14 - £16 per hour View Job Description
This is a temporary opportunity for a Customer Service Advisor in the industrial and manufacturing sector. The role involves providing exceptional support to customers, ensuring their needs are met in a timely and professional manner.
  • 3 month temporary role offering immediate start
  • Weekly pay

About Our Client

The company is a well-established organisation within the industrial and manufacturing sector. They are committed to delivering high-quality products and services to their customers, with a strong emphasis on operational excellence.

Job Description

  • Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.
  • Process customer orders and ensure accurate data entry into the system.
  • Resolve customer complaints or escalate them to the appropriate team when necessary.
  • Keep customers updated on the status of their orders and deliveries.
  • Collaborate with other departments to meet customer requirements efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Assist in identifying opportunities to improve customer service processes.
  • Provide support in managing and organising customer accounts.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Previous experience in a customer service or support role within the industrial or manufacturing sector.
  • Strong communication skills and the ability to provide clear, concise information to customers.
  • Proficiency in using customer relationship management (CRM) systems or similar software.
  • Excellent organisational skills and attention to detail.
  • A proactive approach to problem-solving and a commitment to customer satisfaction.
  • The ability to work effectively in a fast-paced environment.

What's on Offer

  • Competitive hourly rate & weekly pay.
  • Temporary role with the potential for extensions based on performance and business needs.
  • Opportunity to work in the industrial and manufacturing sector.
  • Supportive work environment focused on operational efficiency and customer satisfaction.
Contact
Lee Mcerlean
Quote job ref
JN-062026-7045864
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Redditch
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-062026-7045864