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Customer Service Advisor

Gateshead Temporary £13 - £14 per hour View Job Description
As a Customer Service Advisor in Gateshead, you'll be the first point of contact for customers, helping with their queries and ensuring they have a smooth experience. Your role will involve supporting the retail team by handling calls, processing orders, and resolving issues efficiently.
  • Immediate start temporary role
  • Weekly pay

About Our Client

This role is within the retail sector and is based in Gateshead.

Job Description

  • Respond to customer enquiries via phone and email in a professional manner.
  • Process orders accurately and ensure timely follow-up with customers.
  • Resolve customer issues and complaints promptly, escalating when necessary.
  • Maintain up-to-date knowledge of products and services offered.
  • Collaborate with the wider team to ensure a seamless customer experience.
  • Log customer interactions and update internal systems as required.
  • Support the retail team with administrative tasks when needed.
  • Provide feedback on recurring customer concerns to improve service delivery.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Strong communication and interpersonal skills.
  • Good organisational skills and attention to detail.
  • Proficiency in using basic computer systems and software.
  • An ability to handle customer queries calmly and professionally.
  • A proactive approach to resolving problems and improving processes.
  • Can work different shift patterns between the hours of 7:30 - 18:00pm fully office based.

What's on Offer

  • Immediate start.
  • Weekly pay.
  • Close to main public transport links.
Contact
Lee Mcerlean
Quote job ref
JN-082026-7085554
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Business Services
Where
Gateshead
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-082026-7085554