Save Job Back to Search Job Description Summary Similar JobsBusiness Thriving on GrowthWell established business based in SouthamptonAbout Our ClientThis role is within a mid-sized organisation specialising in financial services. The company are based in Southampton and is committed to providing tailored solutions to its customers while upholding a professional and efficient approach.Job DescriptionThe key responsibilities for the Customer Service Agent role are:Respond promptly to customer queries via phone, email, or other communication channels.Provide accurate information about productsResolve customer complaints efficiently while maintaining a professional demeanour.Update customer accounts and records with accurate details after each interaction.Collaborate with internal teams to ensure customer issues are resolved promptly.Follow company policies and procedures to maintain compliance with industry standards.Contribute to the improvement of customer service processes by providing feedback.Maintain a positive and professional attitude towards customers at all times.The Successful ApplicantA successful Customer Service Agent should have:Previous experience in a customer service role.Strong communication and interpersonal skills to interact effectively with customers.Problem-solving abilities to address customer concerns efficiently.A keen eye for detail and a commitment to maintaining accurate records.Proficiency in using customer relationship management (CRM) software.An understanding of financial services products and compliance requirements is advantageous.What's on OfferA competitive salaryA permanent position offering job security within the financial services industry.Opportunities for professional growth and career progression.A collaborative work environment focused on high standards in customer serviceComprehensive training and support to excel in your role.If you are ready to take the next step in your career as a Customer Service Agent, apply now to join a respected organisation.ContactRyan BatleyQuote job refJN-042026-6995832Phone number+44 238 068 2204Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationSouthamptonContract typePermanentConsultant nameRyan BatleyConsultant phone+44 238 068 2204Job referenceJN-042026-6995832
