Save Job Back to Search Job Description Summary Similar JobsPermanent, Southampton£26,000 - £28,000 per annum depending on experienceAbout Our ClientOur client is based in Southampton and due to a busy period and various ongoing projects, the customer service team is looking for additional support.Job DescriptionRespond to customer queries via phone, email, or chat in a timely and professional manner.Identify and resolve customer issues, ensuring a high level of satisfaction.Maintain accurate records of customer interactions and transactions in the system.Collaborate with internal teams to address complex customer concerns.Provide customers with clear and accurate information about products and services.Proactively identify opportunities to improve customer experience.Follow company policies and regulatory requirements during all interactions.Assist with additional tasks as required within the customer service department.The Successful ApplicantA successful Customer Service Agent should have:Excellent communication skills, both written and verbal.Strong problem-solving abilities and attention to detail.Ability to work effectively as part of a team and independently.Proficiency in using customer relationship management (CRM) systems.A professional and customer-focused attitude.What's on OfferA competitive salary ranging from £26,000 to £28,000 per annum.A permanent role within a respected financial services organisation.Opportunities for professional growth and development.A supportive and collaborative working environment in Southampton.If you are passionate about delivering excellent customer service and are interested in joining a thriving team in the financial services industry, we encourage you to apply today!ContactEllie BrettQuote job refJN-052026-7025454Phone number+442380206442Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationSouthamptonContract typePermanentConsultant nameEllie BrettConsultant phone+442380206442Job referenceJN-052026-7025454
