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Customer Service Agent

Southampton Permanent View Job Description
As a Customer Service Agent in Southampton within the financial services industry, you'll be the first point of contact for customers, handling queries and providing helpful solutions. Your day-to-day work will play a key role in ensuring customer satisfaction and maintaining efficient operations.
  • Join a close-knit team that provides comprehensive training and ongoing support.
  • Excellent benefits, bonuses and wellbeing support.

About Our Client

This role is with a company in the financial services industry based in Southampton.

Job Description

  • Respond to customer queries via phone, email, or online platforms.
  • Provide accurate information and guidance on products and services.
  • Support customers with repayments and resolve account issues
  • Resolve customer issues promptly and effectively.
  • Log and update customer details and interactions in the system.
  • Collaborate with internal teams to address more complex enquiries.
  • Ensure compliance with company policies and financial regulations.
  • Identify opportunities to enhance the customer experience.
  • Support team members with shared goals and targets.

The Successful Applicant

A successful Customer Service Agent should have:

  • Previous experience in customer service or a related role.
  • Strong communication and problem-solving skills.
  • Attention to detail and the ability to stay organised.
  • A proactive approach to learning and adapting.
  • Basic understanding of financial services or willingness to learn.

What's on Offer

  • Salary between £27,000 and £33,000, dependent on the level of experience.
  • Bonus scheme.
  • 22 days of annual leave plus bank holidays.
  • Life cover, dental scheme, and pension scheme.
  • Perks package and well-being support.
  • Casual dress and referral programme.



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
Izzy Case
Quote job ref
JN-092026-7106048
Phone number
+442380206448

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Where
Southampton
Contract type
Permanent
Consultant name
Izzy Case
Consultant phone
+442380206448
Job reference
JN-092026-7106048