Customer Service Assistant

Key Responsibilities:

• Greet and assist visitors and callers, handling enquiries promptly and professionally.
• Provide basic information on housing issues, signposting or booking appointments where needed.
• Support students and landlords in navigating and registering on the Property Platform.
• Maintain and update landlord advertisements, ensuring accuracy and suggesting improvements.
• Manage the office calendar and book advice appointments efficiently.
• Deliver general administrative support including filing, archiving, mailshots, statistics and materials updates.
• Demonstrate excellent communication and cultural awareness when dealing with diverse service users.
• Work calmly under pressure during peak seasonal demand.
• Provide cover and support for other Housing Services teams when required.