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Customer Service Coordinator - 6-month FTC

Oxford Temporary £32,000 - £35,000 per year View Job Description
The Customer Service Coordinator will play a critical role in ensuring the efficient handling of customer inquiries, orders, and logistics within the FMCG industry. This position, based in Oxford, requires excellent organisational skills and a focus on delivering exceptional service.
  • Great opportunity to expand on your experience, skills and knowledge
  • Previous B2B customer service/sales admin/order processing experience required

About Our Client

This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers.

Job Description

Key responsibilities of the Customer Service Coordinator - 6-month FTC include:

  • Manage customer orders, ensuring timely and accurate processing.
  • Respond to customer inquiries via phone and email in a professional manner.
  • Coordinate with internal teams to resolve delivery and supply chain issues.
  • Maintain accurate customer records and update the database as needed.
  • Monitor stock levels and liaise with the logistics team to ensure availability.
  • Generate reports and provide updates on order status and customer feedback.
  • Support the sales team with administrative tasks and customer insights.
  • Ensure compliance with company policies and procedures for customer service operations.

The Successful Applicant

The successful Customer Service Coordinator - 6-month FTC should have:

  • Experience in customer service/sales admin/order processing.
  • Previous FMCG experience highy desirable.
  • Strong organisational and time management skills.
  • Proficiency in SAP would be advantagerous.
  • Excellent communication skills, both written and verbal.
  • A proactive approach to problem-solving and decision-making.
  • Attention to detail and the ability to multitask effectively.

What's on Offer

Benefits of the Customer Service Coordinator - 6-month FTC include:

  • A competitive salary
  • A supportive work environment with full training provided
  • Opportunities for personal and professional growth
  • A comprehensive benefits package
  • Access to many company perks
  • Free parking onsite
  • Flexibility to work hybrid remote
Contact
Tori Morris
Quote job ref
JN-042026-6994771
Phone number
+441189337064

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Oxford
Contract type
Temporary
Consultant name
Tori Morris
Consultant phone
+441189337064
Job reference
JN-042026-6994771