Save Job Back to Search Job Description Summary Similar JobsCareer progression opportunities and developmentExciting opportunity to join a forward-thinking and developing industryAbout Our ClientThis role is with a medium-sized organisation operating in the Energy & Natural Resources sector. The company is well-established and prides itself on providing tailored solutions to its clients while maintaining a strong focus on quality and efficiency.Job DescriptionRespond promptly to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner.Maintain accurate customer records and update CRM systems.Log, escalate and manage complaints in accordance with internal policiesProvide product and service information to clients, ensuring clarity and understanding.Assist in billing inquiries and payment processing to ensure accurate customer accounts.Collaborate with internal teams to streamline processes and improve customer satisfaction.Monitor and report on customer service performance metrics.Contribute to continuous improvement initiatives within the customer service department.The Successful ApplicantA successful Customer Service Executive should have:Previous experience in a customer service role, ideally within a similar industry.Strong communication and problem-solving skills.Proficiency in using customer relationship management (CRM) systems.Ability to manage multiple tasks and prioritise effectively.A proactive approach to handling customer concerns and queries.Attention to detail and a commitment to providing high-quality service.What's on OfferCompetitive salary ranging from £27,000 to £30,000 per annum.Permanent position based in Shipley/Bradford area, offering stability and growth opportunities.Work within a respected organisation in the Energy & Natural Resources industry.Opportunity to develop your skills and advance your career in customer service.If you are passionate about customer service and are ready to contribute to a thriving organisation, we encourage you to apply today.ContactLewis AllenQuote job refJN-062026-7036111Phone number+441618286227Job summaryJob functionBusiness SupportSubsectorContact CentreSectorEnergy & Natural ResourcesLocationBradfordContract typePermanentConsultant nameLewis AllenConsultant phone+441618286227Job referenceJN-062026-7036111
