Save Job Back to Search Job Description Summary Similar JobsMarket Leading BusinessHybrid Working AvailableAbout Our ClientThe employer is a well-established organisation within the industrial/manufacturing sector. They are known for their strong commitment to providing high-quality products and services. This growing company offers a professional working environment and values excellence in customer engagement.Job DescriptionRespond promptly to customer enquiries via phone and email, providing accurate information and assistance.Process customer orders and ensure timely delivery within established guidelines.Liaise with internal departments to resolve any customer-related issues or queries effectively.Maintain accurate records of customer interactions and update internal systems as required.Support the sales team by providing necessary documentation and information.Identify opportunities to improve customer satisfaction and escalate unresolved matters to the appropriate team members.Assist in preparing reports and analysing customer feedback to inform process improvements.Contribute to the overall success of the office by fostering a collaborative and efficient work environment.The Successful ApplicantA successful Customer Service Executive should have:Previous experience in a customer service or administrative role, preferably within the industrial/manufacturing sector.Strong communication skills and the ability to build rapport with customers and colleagues.Attention to detail and excellent organisational abilities.Proficiency in using standard office software and customer management systems.A proactive approach to problem-solving and a customer-focused mindset.What's on OfferHybrid workingPermanent position based in Darford.Opportunity to work in a professional and supportive environment.Benefits package to be confirmed upon offer.If you are looking to advance your career as a customer service executive within the industrial/manufacturing sector, this is an excellent opportunity. Apply today to join the Dartford team!ContactGeorge AdlingtonQuote job refJN-062026-7040182Phone number+441622604512Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationDartfordContract typePermanentConsultant nameGeorge AdlingtonConsultant phone+441622604512Job referenceJN-062026-7040182
