Save Job Back to Search Job Description Summary Similar JobsLeeds / HybridGlobal BrandAbout Our ClientOur client are a well known global manufacturer and distributor of consumer products found at home. They are now looking for a Customer Service & Returns Manager to join them at their UK Head Office in Leeds to support end customers, retailers and distributors in the management of the end to end returns processJob DescriptionOversee and optimise the end to end returns management process, supporting end customers, retailers and distributorsBalance customer satisfaction, operational efficiency and cost control to support the delivery of business wide objectivesWork closely with supply chain teams to support the spare parts function in forecasting, planning and meeting the needs of customers, along with driving speed of serviceWork across the end to end returns process including arranging collection, credit notes issues and sales reconciliationWork with retailers and distributors to minimise the number of returns through strong working relationshipsWork closely with service providers to drive customer satisfactions, time to fix, operational efficiency and timescalesCreate reports on returns trends, parts availability and operational performanceThe Successful ApplicantExperience in Returns Management within a customer facing roleKnowledge of spare parts or exposure to it (desirable)Extensive stakeholder engagement both internal and externalStrong analytical skillsKnowledge of SAP ERP System (desirable)What's on Offer£45,000 - £50,000Leeds based (2/3 days on site) free parkingGenerous holiday allowanceExcellent growth prospectsCompany DiscountContactZach JohnsonQuote job refJN-012026-6928214Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012026-6928214
