Save Job Back to Search Job Description Summary Similar JobsOur client is looking for a Customer Service professionalA leading companyAbout Our ClientAn organisation operating within the industrial and manufacturing industry, based in Glenrothes.Job DescriptionTo process orders, provide product and pricing information and problem solve in line with department guidelinesTo provide a consistent high standard of service to customers which includes one to one contact with identified dedicated customer accountsOperate daily within the Best Practice Standard of the DepartmentTake ownership and responsibility for all your transactions to completion levelTo bring to your line managers attention any incidents where our customers have mentioned any dissatisfaction with our service offerings or productsApply escalation process immediately where your authority levels are exceeded or where instances of uncertainty ariseFor ensuring the health and safety of yourself and others in your work environmentWork alongside field based Key Account Managers to identify service improvement areas and opportunities for sales growth.Effectively provide end to end communication across all customer interaction pointsAutonomously manage queries and customer concerns to bring to a resolution with minimal points of contact, using critical judgement to apply escalation procedure to Customer Service Manager where required.Achieve and strive to exceed all department Key Performance Indicators in line with targets; with a focus on delivering customer satisfaction and process simplification.Play an active part in our Company Journey to Customer Satisfaction Full Potential.The Successful ApplicantExperience of working in a fast paced, customer centric role.Ability to multi-taskGood planning and organisationAbility to work as part of a team with clear understanding that you take ownership and responsibility for your own workAbility to get to the problem, analyse and where possible resolve in one callStrong Communication skillso Listens effectively o Ability to communicate at all levels and ability to tailor language to your audience o Capable of giving and receiving feedbackCompetent knowledge and experience of Microsoft Packages (Excel, Word etc.)Competency in using ERP system (D365)Attention to detail and analytical in approach.Good business sense and professional mannerSelf -Motivated and can work independentlyGenuine motivation to achieve customer satisfactionTime managementNegotiation skillsSolution orientatedStrong team playerWhat's on Offer£28,000Hybrid workingVarious perksContactVictoria NatilloQuote job refJN-072026-7054705Phone number+44 131 243 2919Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesWhereGlenrothesContract typePermanentConsultant nameVictoria NatilloConsultant phone+44 131 243 2919Job referenceJN-072026-7054705
