Save Job Back to Search Job Description Summary Similar Jobsestablished disruptive tech business in the coach industryfully remote roleAbout Our ClientMy clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based SaaS platform. Having been a market leader in Scandinavia for a number of years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since.Job DescriptionThe Customer Success Manager will have the following key responsibilities:Implementation & System MigrationLead on boarding of new customers in the UKDrive structured implementation processes with clear milestonesSupport and guide customers in migrating from legacy systems and processes (including Distinctive Systems)Map existing workflows and translate them into the platformEnsure successful go-live with minimal operational disruptionCustomer Success & Value RealisationOwn the day-to-day customer relationshipSupport the Country Manager in strategic account developmentEnsure customers adopt the platform as their primary operational systemIdentify and deliver early value through improved workflows and processesMonitor progress and proactively address risksTraining & Change ManagementTrain and guide users across different roles and levels of experienceAssess and apply the most effective training methods (e-learning, online sessions, on-site training)Drive behavioural change and ensure customers move away from legacy processesAct as a trusted advisor on operational improvementsCustomer Engagement & Industry InsightBuild strong relationships with operational teams and managementUnderstand customer needs and challenges in depthProvide feedback to product and engineering teams based on real-world usageInternal CollaborationWork closely with product, engineering, and support teams in NorwayEnsure alignment between implementation, support, and product developmentContribute to improving client on boarding and customer success processesCapture and share customer insights, use cases, and success stories to support sales and marketing effortsIdentify expansion opportunities within customer organisations and share with the Country ManagerBuild strong relationships across the customer's organisation to understand broader needs and stakeholder landscapeRepresent the company at relevant industry events and customer meetings when neededThe Successful ApplicantThe successful Customer Success Manager role will have the following:Experience and Knowledge:Experience from the UK coach industry (current or previous), preferably from working within or alongside a coach operatorStrong understanding of how a coach operator runs: sales, bookings, planning, and operationsFamiliarity with Distinctive Systems and how it is used in practiceProject management, preferably within the implementation of technologyInterest in and ability to work with technology and digital solutionsExperience or aptitude for training users and supporting process changesStrong communication and relationship-building skillsAbility to work independently and take ownership in a small UK setupProficiency in English, both spoken and writtenPersonality:Wanting to be part of a scale-upPassion for business development and partnershipsStructured and practicalStrong sense of ownership and accountabilityComfortable working closely with customersGood pedagogical skills and the ability to explain clearlyCurious and interested in technologySolution-oriented and pragmaticAble to influence and drive change in customer organisationsPositive, proactive, and collaborativeWhat's on Offer£55-65k base (depending on experience) + £6k car allowanceStrong benefits structureFully remoteContactMike UdalovQuote job refJN-052026-7011125Phone number+44 207 269 1748Job summaryJob functionSalesSubsectorTechnology SalesSectorTransport & DistributionLocationLondonContract typePermanentConsultant nameMike UdalovConsultant phone+44 207 269 1748Job referenceJN-052026-7011125Job NatureRemote
