Save Job Back to Search Job Description Summary Similar JobsCustomer Support AgentPermanent, SouthamptonAbout Our ClientOur client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team is looking for additional support.Job DescriptionRespond promptly to customer inquiries via phone, email, or live chat.Provide accurate information about financial products and services.Resolve customer issues efficiently, ensuring a positive experience.Escalate complex queries to appropriate departments when necessary.Maintain up-to-date knowledge of company policies and procedures.Document customer interactions accurately in the system.Identify opportunities to improve customer service processes.Collaborate with team members to meet departmental goals.The Successful ApplicantA successful Customer Support Agent should have:Excellent communication skills, both verbal and written.Strong problem-solving abilities with attention to detail.Proficiency in using customer service software and tools.A customer-focused mindset and a professional attitude.Ability to manage multiple tasks and work under pressure.What's on OfferCompetitive salary ranging from £26,000 to £29,000 per annum.Permanent position with opportunities for career development.Supportive work environment in Southampton.Comprehensive training and resources to help you succeed.If you are passionate about customer service and eager to grow your career, apply today!ContactEllie BrettQuote job refJN-062026-7045318Phone number+442380206442Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationSouthamptonContract typePermanentConsultant nameEllie BrettConsultant phone+442380206442Job referenceJN-062026-7045318
