Customer Support Coordinator

The key responsibilities of a Customer Support Coordinator;

• Provide exceptional customer service and support to all clients via phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Assist the sales team by preparing quotes, managing enquiries, and following up on leads.
• Maintain and update customer records in the CRM system.
• Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues.
• Monitor and report on key performance metrics related to sales and customer support activities.
• Identify opportunities to improve customer satisfaction and promote additional products or services.
• Support administrative tasks related to the Customer Service department as required.