Deputy Head of Operations

To support the Head of Operations and Deputy General Manager covering execution of multiple banking products and operational processes including but not limited to: Domestic and International Payments; Bilateral and Syndicated Loans Administration; Treasury vanilla and Derivative product settlements; Data Quality; Trade Finance Operations; Correspondent Banking; Customer Support; Reconciliations; Transaction Reporting and Custodian service.To manage a team of Operations/Assistant Managers & Operations Officers covering execution of multiple wholesale banking products and operational processes. Including the ongoing development of the staff through the cross training of staff across all day-to-day functions, the systems used within Operations and to provide training opportunities in new products and system enhancements.In addition to the Banking, Clearing & Treasury Operations, the role holder will also lead the delivery of the custodian service processes and execution to support the business and customers whilst maintaining close to zero operational risk losses. As a SMF delegated individual, this role holder will have day to day oversight of the CASS regulatory related matters.To provide support/collaboration for other 2LoD functions such as Compliance, Finance Risk and Project Management around BAU and Bank wide initiativesTo maintain a strong control framework within the Department.· General day-to-day management of the Operations team.

· Working with the staff to agree training development plans to ensure knowledge transfer across both products, processes and systems used within the Department

· Working with the Managers to ensure continuous review of the existing processes and procedures with specific focus on the manual processes and system initiatives to improve system functionality to remove potential operational risk.

· Promote good relationships and rapport by continued liaison/regular meetings with Internal Stakeholders, including Front Office, Finance and Compliance

· Lead on business wide initiatives through project deployment including submission of BRD's, UAT and successful implementation.

· Responsibility for the review and testing of the Team's Business Continuity Plan, ensuring adequate system access and resource deployment for regular testing and during periods of disaster recovery.

· Oversee the production of Monthly Management Information

· Oversee the work undertaken for any Internal Audit, Finance and Compliance for Treasury product related issues.

· In charge of all the UK regulatory reporting including but not limited EMIR/MIFII/SFTR/SCV/SMMD/CASS. Preparing all reports to the governance committees.

General

· Responsibility for the day-to-day identification, ownership and management of conduct risk and controls through the continuing development and implementation of the Bank's conduct risk framework processes. This includes the internal control processes designed to identify, assess and manage conduct risk, the execution of activities as intended and the identification, reporting and escalation/remediation of inadequate processes and control breaks. On a proactive basis, liaise with and seek guidance from the Second Line of Defence for policy and process queries

· Complete all training provided by Compliance, Risk and IT and other departments as necessary in a timely manner.

· Read and understand the Risk Management & Compliance framework (and the policies referenced therein) and the UK Staff Handbook;

· Identify, report and escalate material risk events, including conduct risk events and conflicts of interest, or losses to the Head of Department;

· Proper use of the Bank's IT systems and data, particularly personal data, in accordance with the IT Security Policy and the Data Protection Policy and any applicable departmental procedures;

Adherence to staff handbook, company policies, rules and regulations as changed from time to time and to the core values, behaviours (e.g., Code of Conduct) at all times.