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Design Director

England Permanent View Job Description
We are partnering with a successful, digital consumer business to appoint a Director of Product Design. The organisation has built an established ecommerce and mobile presence and is now entering the next stage of its product and customer experience journey.This is a significant leadership appointment with ownership of digital product design across web, mobile app and customer lifecycle communications.
  • Fantastic opportunity for a product design director
  • To join one of the worlds fastest growing subscription businesses.

About Our Client

One of the worlds fastest growing subscription businesses, they are well established in ecommerce and now developing their product and CX journey.

Job Description

Design vision and ownership

  • Own digital product design, UI/UX and email design across two consumer brands.
  • Define and maintain a clear design vision, customer experience strategy and quality standard.
  • Create a cohesive experience across responsive web, mobile app and customer communications.

Commercial and customer impact

  • Work with the Director of Product and other senior stakeholders to support the achievement of revenue and customer goals.
  • Identify opportunities to improve conversion, retention, revenue, margin, customer satisfaction and operational efficiency.

Customer research and validation

  • Establish a disciplined approach to customer research, usability testing and experience validation.
  • Train the team to use behavioural data, customer feedback, support insight, competitive analysis and experimentation to inform decisions.



AI enablement and design innovation

  • Act as the senior champion for the effective adoption of AI within the design function.
  • Define how AI can improve design quality, speed, prototyping and team productivity.
  • Develop and maintain a design system that supports AI-enabled, high-fidelity design and prototyping.



The Successful Applicant

Experience in digital product design, including substantial UI and UX responsibility.

At least four years of experience leading and developing multidisciplinary design teams.

Experience owning design within a sophisticated DTC, ecommerce, mobile or consumer technology environment.

A strong understanding of visually led categories such as luxury, beauty, fashion, lifestyle or premium consumer goods.

Experience managing design activity focused on acquisition and conversion-rate optimisation.

Experience improving retention, lifecycle engagement or customer value would be particularly advantageous.

A strong portfolio demonstrating strategic thinking, visual quality and hands-on execution.

Evidence of improving conversion, retention, revenue, customer satisfaction or another measurable business outcome.

Strong knowledge of mobile-first and responsive web design.

Experience leading email, CRM, lifecycle or growth design would be beneficial.

Advanced proficiency in Figma and contemporary prototyping tools.

What's on Offer

Competitive salary and package

Possibility to work remotely

Contact
Will Pendlington
Quote job ref
JN-092026-7104075
Phone number
207 269 2252

Job summary

Job function
Marketing & Agency
Subsector
Media Planning & Buying
Sector
FMCG (Fast Moving Consumer Goods)
Where
England
Contract type
Permanent
Consultant name
Will Pendlington
Consultant phone
207 269 2252
Job reference
JN-092026-7104075