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Digital Customer Support Agent

Southampton Permanent £27,000 - £29,000 per year View Job Description
Our client are seeking a dedicated Digital Customer Support Agent to join their team in Southampton. This role requires a detail-oriented individual with a passion for delivering excellent customer service in the financial services industry.
  • Well established business thriving in Southampton
  • Financial Services business thriving on growth

About Our Client

Our client is a reputable organisation within the financial services industry. As a small-sized enterprise, they focus on providing tailored solutions to meet customer needs and ensure satisfaction.

Job Description

The key responsibilities for the Digital Customer Support Agent role are:

  • Responding to customer queries via digital platforms in a timely and professional manner.
  • Providing accurate information regarding financial products and services.
  • Resolving customer issues and escalating complex cases to the appropriate team.
  • Maintaining detailed records of customer interactions and transactions.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with team members to improve customer service processes.
  • Identifying opportunities to enhance the customer experience.
  • Participating in training sessions to stay updated on products and services.

The Successful Applicant

A successful Digital Customer Support Agent should have:

  • Experience in customer service, preferably within the financial services industry.
  • Strong communication skills, both written and verbal.
  • Proficiency in using digital communication tools and platforms.
  • An ability to manage and resolve customer concerns effectively.
  • Attention to detail and a commitment to maintaining accurate records.
  • An understanding of financial products and industry regulations is desirable.
  • A proactive approach to problem-solving and improving processes.

What's on Offer

  • A competitive salary
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment in Southampton.
  • A permanent position within a well established business.
  • Potential access to additional company benefits.



If you are passionate about customer service and keen to advance your career as a Digital Customer Support Agent, we encourage you to apply today.

Contact
Ryan Batley
Quote job ref
JN-012026-6928416
Phone number
+44 238 068 2204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
Southampton
Contract type
Permanent
Consultant name
Ryan Batley
Consultant phone
+44 238 068 2204
Job reference
JN-012026-6928416