Save Job Back to Search Job Description Summary Similar JobsSurveyor - Property Services / Responsive Repairs / Social HousingDeliver safe, high-quality repairs across a resident-focused housing portfolioAbout Our ClientThis opportunity sits within a well-established resident-focused housing organisation delivering housing management, repairs, and property services across a diverse residential portfolio in London. The organisation manages a substantial number of homes and is recognised for its strong community-led approach, high resident engagement, and commitment to service excellence.The organisation is currently focused on strengthening its Property Services function, with key priorities including responsive repairs performance, void turnaround times, building safety compliance, and resident satisfaction. As part of this continued investment, they are seeking an experienced Surveyor to support the delivery and management of responsive repairs and maintenance services.The role will involve overseeing contractor performance, managing complex repair cases, supporting compliance obligations, and ensuring properties remain safe, well-maintained, and fit for purpose. The successful candidate will join a collaborative and service-driven team environment with a strong emphasis on operational improvement, resident outcomes, and technical quality.Job DescriptionLead on the specification and ordering of responsive repair works, liaising with contractors, technical colleagues, and suppliers to ensure effective deliveryManage responsive repairs contracts, ensuring contractors meet agreed service standards, quality expectations, and contractual obligationsOversee repairs processes for void properties, supporting efficient turnaround times and ensuring homes are delivered to a high standard for incoming residentsCarry out inspections relating to fire doors and other building safety matters, specifying remedial works and undertaking post-inspections upon completionIndependently manage a varied caseload including damp and mould, disrepair claims, insurance-related repairs, and complex maintenance issuesDiagnose building defects and identify appropriate remedial solutions using knowledge of building pathology, housing maintenance, and compliance requirementsMonitor contractor performance through KPIs and service metrics, identifying trends and supporting service improvement initiativesMaintain effective budgetary control across responsive repairs and maintenance works, supporting accurate financial management and forecastingEnsure all works comply with relevant legislation, health and safety requirements, internal policies, and landlord obligationsReview, approve, and code invoices for completed works, ensuring accurate financial recording and value for moneySupport operational management within the repairs function, deputising for senior management where requiredParticipate in emergency and out-of-hours repair support arrangements, providing technical advice and guidance when necessaryCollaborate with colleagues across property, housing, and compliance teams to deliver a coordinated and resident-focused serviceProvide technical advice and post-inspection support to colleagues and contractors to maintain consistency and quality across all worksContribute to the continuous improvement of policies, procedures, and service delivery within the Property Services teamThe Successful ApplicantProven experience operating within a surveying or property maintenance role, ideally within social housing or residential property managementStrong background in responsive repairs, voids, damp and mould, disrepair, and general housing maintenanceDemonstrable experience managing contractors and monitoring repair performance against KPIs and service standardsGood technical knowledge of building defects, building pathology, and repair specification writingUnderstanding of housing maintenance legislation, health and safety requirements, and compliance obligations including HHSRSExperience carrying out inspections and post-inspections relating to responsive repairs and building safetyConfident communicator with the ability to work effectively with residents, contractors, and internal stakeholdersCommercially aware, with the ability to manage budgets, approve works, and ensure value for money across repair servicesHighly organised, proactive, and capable of managing a varied workload within a fast-paced operational environmentProficient IT skills and experience working with housing management or repairs systemsQualification in Building Surveying, Construction, Building Studies, or a related discipline (HNC/HND or equivalent)Experience within a resident-focused or community-led housing environment would be advantageousWhat's on OfferSalary up to £56,500 per annumCompetitive benefits package including pension and generous annual leave entitlementOpportunity to join a resident-focused organisation with a strong commitment to service quality and community impactExposure to a varied residential property portfolio and complex maintenance projectsCollaborative and supportive working environment with opportunities for professional developmentInvolvement in key operational priorities including responsive repairs improvement, building safety, and service enhancementOpportunity to make a direct and visible impact on residents' homes and living environmentsContactDoug BichanQuote job refJN-052026-7014066Phone number+442072692407Job summaryJob functionPropertySubsectorProject ManagerSectorPropertyLocationCity of LondonContract typeInterimConsultant nameDoug BichanConsultant phone+442072692407Job referenceJN-052026-7014066
