Save Job Back to Search Job Description Summary Similar JobsBe the central hub for all Facilities supportJoin a dynamic team in a creative organisationAbout Our ClientOur client is a large, high‑profile organisation in the Arts sector with complex buildings, diverse teams, and a commitment to exceptional service standards. Their Facilities function plays a vital role in keeping operations running smoothly across a multi‑site environment.Job DescriptionAct as first point of contact for Facilities requests via phone, email and CAFMLog reactive and planned work orders with accurate detailMonitor open tasks, chase updates, escalate delaysMaintain clear communication with staff and contractorsEnsure timely closure and high‑quality data entrySupport improvements to CAFM processes and workflowsRepresent Facilities with professionalism and a customer‑focused approachThe Successful ApplicantA successful Estates Helpdesk Officer should have:Experience in customer service, helpdesk or facilities supportStrong communication and relationship‑building skillsHigh accuracy, detail‑focused and confident using IT systemsCalm, organised and able to manage a high volume of requestsExperience with CAFM systems (Concept / MRI Evolution) desirableWhat's on OfferCompetitive salary of £31,000Full time on-site in central LondonOpportunities for training and developmentSupportive, collaborative Facilities teamA varied role in a fast‑paced operational environmentIf you are an organised professional looking for an exciting opportunity as an Estate Helpdesk Officer in London, we encourage you to apply today!ContactJess HinesQuote job refJN-022026-6953261Phone number+442072692162Job summaryJob functionFacilities ManagementSubsectorEstate ManagementSectorNot For ProfitLocationLondonContract typePermanentConsultant nameJess HinesConsultant phone+442072692162Job referenceJN-022026-6953261
