Group Order to Cash Manager (18 month FTC)

You will be leading and developing the order to cash function within the finance team. Your duties will include but will not be limited to:

• Drive performance across your team of 11, which includes 4 direct reports
• Ensure effective risk management of outstanding customer balances
• Ensure there are up-to-date process maps, policies, and knowledge documentation to support consistent and compliant O2C operations.
• Embed a culture of continuous improvement by analysing current processes, identifying efficiencies, and driving adoption of standardised Group processes.
• Oversee payments, deposits and customer refunds to ensure timely execution, accurate reconciliations, and adherence to required approvals and financial controls.
• Set, track, and govern KPIs and SLAs, driving performance visibility and metrics awareness across the wider Shared Services organisation.
• Analyse operational and financial data to identify trends, risks, and process issues, escalating or resolving them as appropriate.
• Build strong, collaborative relationships with retail teams, customer escalation teams, and central administration teams to enhance understanding of end-to-end processes and
  deliver effective, joined-up operations.
• Work with the business to understand future payment method changes and ensure O2C processes remain robust, compliant, and fit for future business needs.
• Partner with business, IT, and Change teams on projects impacting O2C, providing Finance subject-matter expertise and ensuring wider business and financial implications are understood.
• Identify relevant O2C activities performed outside the team and lead the migration of this work into the O2C function to build scale, consistency, and control.
• Contribute to shaping the future O2C operating model, proposing enhancements to people, process, and systems capabilities.
• Partner closely with Management Accounts and Treasury to ensure clear understanding of O2C-related balance sheet positions, resolve issues, and align on future control and
  reporting standards.