Back to search

Head of Customer Success (Retention)

Manchester Permanent View Job Description
The Head of Customer Success (Retention) will lead efforts to enhance customer retention and satisfaction within our clients current business, the role is focusing on building strong relationships and implementing effective retention strategies. This role sits in the commercial team and is responsible for heading up the strategy for customer retention and customer growth.
  • Large scale business with clear progression internally
  • Well know and well recognised!

About Our Client

Our client is a well known and reputable service company to manage a number of enterprise £1m+ contracts as well as SME contracts. All b2b - all about the customer journey and customer retention.

Job Description

  • Manage a team of 10+ in client management - account management, retention, customer growth.
  • Develop and implement customer retention strategies to enhance client satisfaction and loyalty.
  • Lead and manage a team focused on improving customer success outcomes.
  • Monitor key performance indicators (KPIs) to ensure retention targets are met.
  • Collaborate with sales and service teams to provide seamless customer experiences.
  • Analyse customer feedback and data to identify trends and areas for improvement.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Provide regular reports and insights to senior management regarding retention performance.
  • Champion a customer-centric approach across the organisation.

The Successful Applicant

A successful Head of Customer Success (Retention) should have:

  • Experience in a leadership role within the insurance industry.
  • A strong background in managing a team of retention specialist, or account managers.
  • Proven ability to lead and inspire teams to achieve performance goals.
  • Proficiency in analysing customer data and leveraging insights for strategic decisions.
  • Excellent communication and relationship-building skills.
  • Strong problem-solving abilities and a results-driven mindset.
  • A solid understanding of customer-centric practices and strategies.

What's on Offer

  • If you are ready to take on this rewarding role as Head of Customer Success (Retention), apply today to join a company committed to excellence in customer service.
Contact
Stacey Tillson
Quote job ref
JN-042026-6987690
Phone number
+44 113 388 9067

Job summary

Job function
Sales
Subsector
Business Services
Sector
Business Services
Location
Manchester
Contract type
Permanent
Consultant name
Stacey Tillson
Consultant phone
+44 113 388 9067
Job reference
JN-042026-6987690