Head of Customer Support

We are working with a well-established, growing engineering and machinery organisation to appoint a Head of Customer Support for their Northwich operation. This is a key leadership role with genuine scope to shape how the business delivers aftersales, warranty, and repair support across its customer base.You will lead a team of five and work closely with a wider network of engineers and technical specialists to ensure customers receive efficient, high-quality support after purchasing or hiring equipment.

The business has recently implemented a new system and is now looking for a strong, hands-on leader who can introduce structure, improve processes, and bring real intent to the way customers are supported. You will act as an escalation point, introduce best practice, and help the team move from reactive support to a more proactive, customer-focused approach.Our client is a well-established, privately owned engineering and machinery business with a strong reputation for quality, reliability, and long-term customer partnerships. They support a diverse range of commercial clients across the UK, providing equipment, technical expertise, and ongoing service support. The business is entering a new phase of growth and investment, with a clear focus on improving systems, strengthening teams, and delivering a more intentional customer experience.