Save Job Back to Search Job Description Summary Similar JobsHead of Internal Sales & Customer OperationsManufacturing IndustryAbout Our ClientOur client are an industry leading, award winning organisation who are currently embarking on a sustained period of growth. To support this they are now looking to appoint a new Head of Internal Sales & Customer Operations to join part of their Senior Leadership Team. The role has a clear focus on developing Internal Sales & Customer Operations, along with leading the project to implement a new CRM system along with some AI adoptionJob DescriptionLead motivate and inspire the Internal Sales & Customer Operations, taking full responsibility for both operational and strategic decision making across the functionOwn the full end to end project to implement a new CRM system with the department, working with key stakeholders both internally and externally to deliver expectationsOptimise CRM performance on an ongoing basisUndertake a full review of process and procedures across the department, helping drive data driven changes that lead to improved performance across customer satisfaction, commercial performance, operational efficiency, cost and timescalesEnsure internal resource is best utilised to help ensure SLA's are met against contractual agreements, and best possible outcomes are achieved for both the business and customerProvide support during the tender process to help create service level agreements focused on quotations and estimationsOwn the end to end customer journey, reviewing customer journey maps on a regular basis leading to improved customer satisfactionDrive performance across Internal Sales, ensuring quotations & estimations are followed up within agreed timescales, driving quotation uptake performance, along with capturing customer data based on decision reasoning, using the information to make data driven changes where requiredCreate and develop dashboards based on internal sales performance & customer insightCreate and provide regular reports to board level based on activity within the departmentThe Successful ApplicantExperience leading a similar Internal Sales / Customer Service / Customer Operations function at a similar levelProven experience of Implementing or being heavily involved in a CRM ImplementationStrong commercial acumenAbility to develop and improve team performanceExtensive stakeholder management across all levels, both internally and externallyExperience of AI Adoption (desirable)What's on OfferThis is an exciting opportunity to a leading business in the capacity of Head of Internal Sales & Customer Operations.The role offers a salary of £70,000 - £75,000 depending on experience plus BonusBased in the Scunthorpe / Doncaster area, the role is suitable for candidates across East, West & South Yorkshire, along with Lincolnshire.Please note - this role will be based full on site. Hybrid working will not be considered due to the nature of the businessContactZach JohnsonQuote job refJN-032026-6974544Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationScunthorpeContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-032026-6974544
