Head of Supporter Experience

You will champion, design and oversee the implementation of a personal, relevant and tailored experience - either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure they are delivering on brand and supporter experience principles consistently across all supporter touch points and communications. Key responsibilities include:· Lead and own the Supporter Experience Transformation Programme, providing strategic leadership which enables the successful implementation and ongoing integration of the Supporter Experience strategy across the organisation to achieve its long-term goals.

· Develop a high performing Supporter Experience team, creating synergy and consistency across supporter relations, operations and supporter engagement (journeys and loyalty comms).

· Coach and inspire colleges across the organisation, working collaboratively to embed supporter principles and journey frameworks to support the delivery of ARUK's objectives within time, money and voice, leading for a holistic and joined up experience, and moving way from product/ audience silos.

· You will be responsible for ensuring Fundraising Operations are integrated, automated, compliant and efficient, not just within your own teams, but also across all of fundraising, marketing, communications and engagement.

· Lead the Supporter Experience team, ensuring clarity of team purpose and vision, and driving high performance at all levels, and ensure the team is structured effectively for high performance and delivery of growth plans.