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Housing Team Leader

Kingston upon Thames Permanent £50,000 - £55,000 per year View Job Description
As a Housing Team Leader you will lead the day-to-day delivery of housing services within the Housing sector, helping residents receive a clear and reliable service. You will organise the team's work, oversee case progress and ensure housing matters are handled promptly.
  • CIH qualification payment support
  • Opportunity to join a high performing team

About Our Client

Mid sized Housing Association with over 9,000 homes across rural south of England and urban West region of England

Job Description

  • Lead the day-to-day work of the housing team to maintain a consistent service for residents.
  • Allocate workloads and monitor progress to ensure housing enquiries and cases are handled on time.
  • Review housing case information and guide the team on appropriate next steps.
  • Maintain clear records of team activity, actions and case updates.
  • Monitor service delivery and address issues that may affect the resident experience.
  • Work with relevant stakeholders to resolve ASB matters and keep actions moving.
  • Provide clear updates on service activity and outstanding work within the Housing Team Leader remit.

The Successful Applicant

A successful 'Housing Team Leader' should have:

  • Experience of leading a housing team and managing day-to-day workloads.
  • Qualified member of CIH (Charted Institute of Housing) - (Desirable)
  • Knowledge of housing services and the practical handling of resident enquiries.
  • Ability to organise priorities, lead ASB case progress and meet agreed deadlines.
  • Experience of reviewing housing information and maintaining accurate records.
  • Knowledge of Fire Safety Policy.
  • Clear written and verbal communication when providing updates and guidance.

What's on Offer

  • Salary of £50,000 to £55,000 dependent on the level of experience.
  • Pension contribution of 8% of salary.
  • 28 day's annual leave.
  • Enhanced Maternity and Paternity Pay
  • Health Cash Plan



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
Eze Ewuzie
Quote job ref
JN-102026-7134895
Phone number
+44 7890434705

Job summary

Job function
Facilities Management
Subsector
Social Housing - Housing / Neighbourhood Officer
Sector
Not For Profit
Where
Kingston upon Thames
Contract type
Permanent
Consultant name
Eze Ewuzie
Consultant phone
+44 7890434705
Job reference
JN-102026-7134895