HR and Office Manager

This role would suit someone who enjoys working across multiple areas of a business, is confident managing people-related matters, and takes pride in creating effective systems and a positive working environment. Whilst a CIPD qualification would be welcomed, it is not essential. We are more interested in finding someone with practical experience of managing HR processes, appraisals, absence management, policies, compliance and office operations.

Key Responsibilities

• Manage all day-to-day HR activities, including recruitment, onboarding, inductions, employee records, contracts of employment and offboarding.
• Monitor employee attendance, absence and holiday records, providing reporting and support where required.
• Coordinate and manage the appraisal process, identifying training and development needs and supporting employee growth.
• Provide first-line support on employee relations matters, including performance management, grievances and disciplinary processes.
• Develop, review and maintain company policies and procedures, ensuring compliance with current employment legislation and business requirements.
• Administer employee benefits, pensions, healthcare and life assurance schemes.
• Review payroll information and liaise with external payroll and accounting providers.
• Oversee weekly banking activities, supplier payments, purchase order approvals, petty cash and maintenance of the company asset register.
• Support company administration, insurance renewals, contractual documentation and regulatory reporting requirements.
• Liaise with external advisers including accountants, auditors, legal advisers and regulatory bodies.
• Act as the internal lead for the company's ISO 9001:2015 Quality Management System, maintaining documentation, procedures and records.
• Conduct internal audits, coordinate management review meetings, monitor corrective actions and prepare for external audits.
• Drive continuous improvement initiatives and ensure quality standards are maintained throughout the business.
• Coordinate health and safety activities, emergency planning and business continuity procedures.
• Oversee the smooth running of the head office, including facilities management, maintenance, utilities, security systems, key and access control management, cleaning services and contractor relationships.
• Manage secure storage and disposal of company records and IT equipment.
• Act as the main point of contact for outsourced IT providers, coordinating hardware, software, telephony, mobile devices and system upgrades.
• Support business improvement projects and compliance initiatives, including certifications and accreditation programmes.
• Supervise, support and develop a small administration and logistics team of two employees, providing coaching, guidance, performance feedback and annual appraisals.
• Produce reports, maintain accurate records and ensure key business information is communicated effectively across the organisation.