Save Job Back to Search Job Description Summary Similar JobsReady to evolve internal communications during an exciting period of growth?Join this rapidly expanding dispute resolution organisation!About Our ClientThe organisation is experiencing significant growth following extended powers, creating an unprecedented opportunity for this role to help shape the future of internal communications. You will be joining at a pivotal moment, with the opportunity to establish best practice, develop innovative approaches to engaging a geographically dispersed workforce, and help build a function that supports the organisation's strategic ambitions.While colleagues work primarily remotely, the organisation also has office base in London and brings people together in person for community days across the UK. Maintaining effective cascade communication and strong engagement in this context presents both challenges and opportunities.Job DescriptionThe Internal Communications and Engagement Lead reports into the Internal Communications Manager. Within the organisation's structure, the Lead role provides senior professional expertise, day‑to‑day leadership on campaigns and activity, and support to the wider internal communications team, while accountability for the overall function sits with the Manager.Working closely with the Internal Communications Manager and the wider team, the postholder will help deliver a coherent, multi‑channel internal communications approach that connects colleagues to organisational priorities, strategy and change.Key responsibilities include:Translating organisational objectives and complex information into clear, engaging and audience‑focused internal communications and campaigns.Ensuring the consistent delivery of high‑quality internal communications content that is clear, concise, human, written in plain English, and aligned in tone and style.Designing, planning and delivering joined‑up internal communications campaigns that move beyond single outputs to sustained engagement.Leading the development and delivery of engaging internal events and engagement activity that support leadership visibility, understanding and two‑way communication.Enabling senior leaders to communicate confidently and effectively with colleagues through expert advice, coaching and high‑quality messaging.Building a culture of listening and responding by embedding insight, feedback and employee voice into internal communications activity.Supporting the Internal Communications Manager in developing a team of Internal Communications Officers, including setting priorities, building capability and encouraging proactive, audience‑led communications thinking.Working closely with teams and senior stakeholders across the organisation to provide trusted internal communications and engagement expertise.Using insight, evaluation and feedback to continuously improve the effectiveness, reach and impact of internal communications activity.The Successful ApplicantThe successful candidate will bring the following skills and attributes:Significant experience leading or delivering internal communications in a complex organisation.Experience planning and delivering multi‑channel internal communications campaigns, events or engagement initiatives.Experience working effectively with senior leaders and stakeholders.Experience of innovation and the development of projects, plans and people.Experience supporting organisational change or transformation through communications.Excellent writing and editing skills, with the ability to produce clear, concise and audience‑focused content.Strong ability to translate complex information into engaging and accessible communications.Demonstrable skill in planning, delivering and evaluating campaign‑led internal communications.Ability to advise, influence and challenge stakeholders constructively to improve communication outcomes.Experience creating or commissioning digital and video content for internal audiences.Working knowledge of internal digital communication platforms and tools such as Viva Engage, SharePoint & video content.Behaviours (These will be assessed during the selection process)Demonstrates audience‑first thinking, focusing on what colleagues need to understand and do (fairness, openness and learning).Demonstrates creativity in approach to communications and engagement (learning and excellence).Confident in challenging constructively to improve quality and impact (learning and excellence).Delivery‑focused, balancing pace with quality (excellence).Demonstrates the ability to collaborate with purpose across teams and functions (excellence).What's on OfferThis is a fantastic opportunity for an Internal Communications and Engagement Lead to make a significant impact on the evolution of internal communication plans and delivery within a respected and rapidly evolving organisation.An annual salary of up to £53,948 basic salary, depending on skills and experience.25 days' annual leave + Christmas closure + Bank HolidaysEnrolment in the Local Government Pension Scheme.Personal Development Allowance.Access to a range of excellent associated benefits.Remote‑first working, with access to office base in London and opportunities for in‑person collaboration where appropriate.Please note that applications for this role will close on Friday 15 May 2026 at 5pm.ContactElizabeth WoodfordeQuote job refJN-052026-7011077Phone number+44 20 7269 2528Job summaryJob functionMarketing & AgencySubsectorPublic Sector & Not-For-ProfitSectorPublic SectorLocationCity of LondonContract typePermanentConsultant nameElizabeth WoodfordeConsultant phone+44 20 7269 2528Job referenceJN-052026-7011077
