Save Job Back to Search Job Description Summary Similar JobsOur client is looking for a Case Manager in mortgagesA leading mortgage firmAbout Our ClientA leading mortgage roleJob DescriptionManage a busy pre-offer pipeline and keep cases moving efficiently.* Answer broker calls and provide clear case updates.* Respond promptly to broker and internal queries.* Chase outstanding information, documents and actions.* Work with Underwriting to package applications effectively.* Keep case notes, communications and next steps up to date.* Manage priorities, service levels and broker expectations.* Escalate blockers and support smoother pipeline movement.The Successful ApplicantPrior customer service experience. * A task-oriented approach, with the ability to prioritise workload, maintain clear task lists, track outstanding actions, chase next steps promptly, update case notes and follow work through to completion. * An understanding of the current regulatory landscape in respect of data protection, money laundering and treating customers fairly. * Strong organisation skills, with the ability to work to strict deadlines and maintain excellent attention to detail.What's on Offer£25,000High-quality working environment. * Hybrid working. * 30 days' holiday, plus UK bank holidays. * Private health cash reimbursement plan. * Employer pension contribution. * Salary-sacrifice pension scheme, saving marginal rate on contributions. * Salary-sacrifice nursery voucher scheme, as above. * Employee assistance programme.ContactVictoria NatilloQuote job refJN-072026-7055770Phone number+44 131 243 2919Job summaryJob functionBanking & Financial ServicesSubsectorBusiness Analysis / Change / PMOSectorBusiness ServicesLocationGlasgowContract typePermanentConsultant nameVictoria NatilloConsultant phone+44 131 243 2919Job referenceJN-072026-7055770
