Operations Coordinator

As an Operations Coordinator, you will be responsible for managing the end-to-end coordination of international freight movements, ensuring shipments are delivered efficiently, compliantly, and in line with customer expectations.
Working closely with carriers, overseas partners, customers, and internal stakeholders, you will play a key role in keeping operations running smoothly while maintaining exceptional service standards.

Key Responsibilities

• Coordinate import and export shipments from origin through to final delivery.
• Liaise with customers, suppliers, overseas agents, carriers, and transport providers to ensure seamless shipment execution.
• Provide accurate and timely updates on shipment status, transit schedules, and any operational challenges.
• Prepare, review, and process freight and customs documentation, ensuring accuracy and compliance.
• Work closely with customs partners to facilitate efficient clearance processes.
• Manage relationships with carriers and service providers to secure capacity and maintain service levels.
• Verify supplier costs, support invoicing processes, and assist with profitability monitoring.
• Ensure all activities are completed in line with relevant industry regulations, customs requirements, and company procedures.
• Resolve operational issues quickly and professionally while maintaining a high level of customer satisfaction.