Save Job Back to Search Job Description Summary Similar JobsAre you passionate about helping people perform at their best? Deliver better customer outcomes through meaningful coaching?About Our ClientWe're looking for an experienced Performance Coach to join a growing team, working closely with operational colleagues and leaders to drive behavioural change, improve customer conversations and enhance overall performance.This role is focused on coaching rather than traditional training. You'll use performance data, quality insights and observation to identify development needs, deliver tailored coaching interventions, and support colleagues in achieving measurable improvements in customer outcomes.Job DescriptionDeliver one-to-one coaching to colleagues and leadersUse quality and performance data to identify development needsSupport new starters through their early development journeyEnhance coaching capability within leadership teamsDrive behavioural change and conversational excellence across the operationPartner with Operations, HR and L&D to improve colleague and customer outcomesThe Successful ApplicantExperience coaching within a contact centre, customer service, operations or performance environmentStrong ability to influence and develop others through coaching conversationsComfortable analysing data and performance trends to identify development opportunitiesExperience coaching sales or customer service teams to improve performance and customer outcomes would be highly advantageousPassionate about developing people and creating a culture of continuous improvementWhat's on OfferSalary circa £45,000, with flexibility for an exceptional candidateHybrid working with 2-3 days per week onsite in Grantham, with additional office attendance required depending on business needsFree onsite parking availableOpportunity to make a real impact on colleague performance, coaching culture and customer outcomesContactNaima HussainQuote job refJN-072026-7058959Phone number+44 121 230 9366Job summaryJob functionHuman ResourcesSubsectorLearning & DevelopmentSectorFinancial ServicesLocationGranthamContract typePermanentConsultant nameNaima HussainConsultant phone+44 121 230 9366Job referenceJN-072026-7058959
