Performance, Insight and Reporting Manager (NHS)

Key Responsibilities:

Leadership of the Performance Function:

• Provide day-to-day leadership and coordination of the Performance team, ensuring high standards of accuracy, insight and delivery.
• Lead the development and improvement of performance reporting frameworks, KPIs, dashboards and monitoring tools.
• Ensure high-quality data assurance, governance and validation processes are in place.
• Lead the modernisation of performance reporting by introducing digital, automated and innovative solutions that enhance efficiency and provide real-time insight.

Directorate Support & Cross-Functional Working:

• Work collaboratively with Heads of Department to ensure performance insight and systems support operational effectiveness and digital delivery.
• Support strategic and operational planning through provision of analysis, insight and performance intelligence.
• Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery.

Performance, Quality & Compliance:

• Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (e.g., NHS England, ICBs, CQC).
• Ensure organisational policies, processes and standards are followed and regularly reviewed.
• Produce high-quality performance, assurance and compliance reporting for senior leadership, committees and external stakeholders.

Audit, Risk & Assurance:

• Lead the audit programme covering quality improvement audits, national/local audits and responsive audits arising from incidents.
• Ensure audit outcomes translate into actionable improvement plans and monitor delivery to completion.
• Support organisational risk management processes by providing analysis, evidence and assurance as required.

Programme & Project Support:

• Support the Director in delivering key strategic and operational programmes across the directorate.
• Lead assigned projects and workstreams, ensuring progress, risk management, delivery and evaluation.
• Provide data, insight, problem-solving and assurance support to cross-departmental projects.
• Develop digital dashboards and analytical tools that provide clear oversight of programme, project and service activity.

Relationship Management & Communication

• Build effective, collaborative relationships across the Directorate and wider organisation, and maintain strong, constructive partnerships with external stakeholders involved in quality and performance oversight, including ICBs, CQC and NHS England.
• Present performance and improvement information clearly to colleagues at all levels, adapting style to audience.
• Work closely with internal and external stakeholders to support compliance, reporting and assurance requirements.

People Leadership & Culture:

• Provide day-to-day line management and development for Performance and Delivery team members.
• Promote a culture of collaboration, accountability and high performance across the Directorate.
• Support staff in developing skills in data interpretation, systems use and improvement methodologies.