Product Manager - Technical/Warehouse - Global Beauty Brand.

Own the Strategy

• Define and execute a multi-year product vision for warehouse, fulfillment, and operational systems
• Prioritize initiatives that improve margin, throughput, accuracy, and customer experience
• Establish clear success metrics tied to operational and financial KPIs

Lead Systems & Integrations

• Own third-party warehouse platforms, automation systems (e.g., pick-to-light, robotics), carriers, and integrations with ERP, ecommerce, billing, and CRM platforms
• Design scalable, well-documented integrations and event-driven workflows
• Reduce manual processes and system failure points across the order-to-cash lifecycle

Optimise Warehouse & Fulfilment

• Translate operational workflows (receiving, putaway, replenishment, picking, packing, shipping, returns) into scalable technical solutions
• Partner with Operations to modernize processes and fully leverage automation
• Ensure the right telemetry, reporting, and data instrumentation are in place for continuous improvement

Enhance Customer Support Systems

• Improve CX tooling, workflows, automations, and escalation processes
• Collaborate with Customer Support and Analytics to increase efficiency and reduce operational friction
• Turn insights into clear requirements and delivered solutions

Drive AI & Advanced Optimization

• Identify and implement AI/ML use cases in fulfillment and back-office systems (e.g., wave planning, batching, slotting, labor optimization, forecasting)
• Evaluate build vs. buy opportunities for advanced optimization tools
• Partner with Data teams to test and iterate on decisioning models

Deliver with Excellence

• Own backlog prioritization, sprint planning, and Agile execution
• Write clear product requirements, functional specs, and documentation
• Lead UAT, change management, rollout, and training
• Communicate trade-offs and progress clearly to stakeholders and leadership