Propositions Manager

Exciting New Consumer Propositions Manager position in purpose led FS!
Join this FS business as it's transforms its Propositions!

About Our Client

This is a well-established public sector backed organisation, known for its commitment to delivering high-quality services and they are looking to build out innovative customer propositions to take them forward into the future.

Job Description

The Propositions Manager will be responsible for the following key activity:

Taking pre-identified, new strategic consumer propositions, from the discovery phase through to concept definition and into launch
Seeking and using market, customer, financial and operational insights to inform proposition changes and development
Developing future-forward customer-centric and commercially viable unique propositions using human-centric design techniques
Building unique and sustainable value propositions for customers to benefit from, working through a defined stage-gating process that prioritises propositions with strong customer and business outcomes
Creating a wide network of stakeholders to ensure a broad range of inputs from business subject matter experts across multiple functions, including insight, CX, Finance, Risk, Operations and Change
Managing any new propositions to agreed KPIs and reporting accordingly

The Successful Applicant

Critical to success in this Propositions Manager role will be the ability to demonstrate the following range of technical skills and capabilities:

Experience of identifying, developing, delivering, launching and managing complex and compelling consumer propositions
Sector knowledge across consumer financial services (preferable), or similar regulated consumer service industry experience such as telco, utilities etc.
The role requires experience in delivering large projects as part of a team and working collaboratively across multiple directorates and will involve Board-level sign-off and interaction
Constructing robust business cases and confidently making the case for change
Being able to demonstrate experience in data-led methodology and customer-led design techniques
Ability to work with existing research and commission new research as required
Demonstrable experience of managing risk within a complex organisation
Outstanding interpersonal and communication capabilities, including excellent writing skills and experience drafting complex documents and reports
Organisational skills and a track record of working in a project-based environment
High comfort with matrix agile ways of working