Save Job Back to Search Job Description Summary Similar JobsRegional Property Manager (Disrepair & Responsive Repairs)Leading excellence in disrepair, repairs, and contractor performanceAbout Our ClientThis opportunity is with a large and highly regarded organisation responsible for managing a substantial residential property portfolio across London and the South East.Committed to delivering safe, high-quality homes and exceptional customer service, the organisation places residents at the heart of its operations. Through a strong focus on property standards, compliance, and service improvement, it continually invests in maintaining and enhancing its housing portfolio while ensuring customers receive a responsive and transparent service.The Regional Property Manager will play a critical leadership role in managing disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activity within a designated region. Leading a team of surveying and operational professionals, the successful candidate will drive contractor performance, improve customer outcomes, manage risk, and ensure services are delivered efficiently, compliantly, and in line with organisational objectives.This is an excellent opportunity for an experienced property professional who combines strong technical knowledge with exceptional people leadership and stakeholder management skills.Job DescriptionLead and develop a regional team responsible for disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activitiesManage contractor performance, ensuring contractual obligations, service standards, and key performance indicators are consistently achievedOversee the effective management of disrepair cases, ensuring risks are mitigated and appropriate resolutions are deliveredAct as a subject matter expert on complex property matters, supporting legal proceedings and dispute resolution where requiredMonitor operational workstreams, ensuring accurate record keeping, reporting, and governance controls are maintainedReview service delivery performance and implement continuous improvement initiatives to enhance customer outcomesManage budgets and financial performance, ensuring expenditure is controlled and resources are utilised effectivelyBuild and maintain productive relationships with internal teams, contractors, legal representatives, and external stakeholdersAnalyse customer feedback, complaints data, and operational trends to identify opportunities for service improvementEnsure repairs and property-related activities are delivered in accordance with regulatory requirements, policies, and best practiceProvide regular performance reporting and assurance to senior leadershipPromote a customer-focused culture that delivers transparent communication and high-quality service deliveryThe Successful ApplicantProven experience managing disrepair cases within a housing, property, or regulated environmentStrong leadership experience managing multidisciplinary property or repairs teamsExperience of contract management and contractor performance managementDemonstrable background overseeing complex repairs, complaints, insurance claims, or related property servicesExperience presenting evidence or acting as an expert witness in relation to disrepair mattersStrong understanding of property maintenance, surveying principles, and responsive repairs operationsExcellent stakeholder management skills with the ability to influence at all levelsStrong analytical, reporting, and problem-solving capabilitiesExperience managing budgets and delivering services within financial constraintsExcellent written and verbal communication skillsHighly organised with strong attention to detail and governance complianceAbility to manage multiple priorities within a fast-paced operational environmentFull UK driving licence and access to a vehicle for business useExperience within social housing or a related property sectorProfessional qualification in building surveying, construction, property, or a related disciplineExperience leading service improvement or customer experience initiativesKnowledge of housing disrepair legislation and relevant regulatory frameworksExperience working with legal teams and external partners on complex property casesWhat's on OfferCompetitive salary of £59,983 - £63,139Permanent leadership opportunity within a large and diverse property portfolioSignificant responsibility for improving customer outcomes and property performanceBroad stakeholder engagement across operational, commercial, and legal functionsHybrid working arrangements and flexible working optionsOpportunity to lead service improvements and drive operational excellenceVisible role with strong exposure to senior leadershipSupportive environment with ongoing professional development opportunitiesMeaningful position delivering tangible impact for residents and communities across the regionContactDoug BichanQuote job refJN-072026-7053883Phone number+442072692407Job summaryJob functionConstructionSubsectorProject ManagerSectorPropertyLocationLondonContract typePermanentConsultant nameDoug BichanConsultant phone+442072692407Job referenceJN-072026-7053883
