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Senior Customer Experience Consultant

Derby Interim £32,000 - £36,000 per year View Job Description
As a Senior Customer Experience Consultant in Derby, you will manage customer service activity within the Transport & Distribution industry, helping customers receive clear and timely support. You will handle day-to-day enquiries and work closely with colleagues to keep service delivery organised throughout this FTC.
  • Fixed term contract - 3 months
  • Must have experience with operational systems such as WMS/TMS

About Our Client

The organisation operates in the Transport & Distribution industry in Derby.

Job Description

  • Manage customer enquiries and provide clear, accurate responses.
  • Handle customer requests from initial contact through to resolution.
  • Keep customers updated on the progress of their queries.
  • Maintain accurate records of customer interactions and actions taken.
  • Work with internal colleagues to resolve customer issues efficiently.
  • Identify recurring customer queries and share useful feedback with the Customer Service department.
  • Follow agreed customer service processes to provide a consistent experience.
  • Help maintain an organised service for customers across the Transport & Distribution operation.

The Successful Applicant

A successful 'Senior Customer Experience Consultant' should have:

  • Experience of managing customer enquiries and requests.
  • Confidence in providing clear information to customers.
  • Ability to follow customer queries through to resolution.
  • Experience of keeping accurate customer service records.
  • Ability to work with colleagues to resolve customer issues.
  • Good judgement when managing a range of customer requests.

What's on Offer

  • FTC contract.
  • Salary of £31,500 to £36,000, dependent on the level of experience.
  • Benefits to be confirmed.
  • Based in Derby.



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
Abigail Davies
Quote job ref
JN-102026-7134549
Phone number
+44 161 829 0494

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Transport & Distribution
Where
Derby
Contract type
Interim
Consultant name
Abigail Davies
Consultant phone
+44 161 829 0494
Job reference
JN-102026-7134549