Save Job Back to Search Job Description Summary Similar JobsSenior Customer Service ManagerWakefieldAbout Our ClientPage Group are delighted to be working with an industry leading B2B products led business on the appointment of a new Senior Customer Service Manager at their Wakefield offices. The role will own all customer service and order management activities across the businessJob DescriptionLead the Customer Service & Order Management teams to deliver world class service to B2B CustomerCustomer Service - Responsible for after-sales, enquiries, and account managementOrder Management - order processing, arranging distribution, liaising with production to manage timescalesImplement new process and procedures that lead to a better customer experience, improve efficiency, reduce lead times and costsWork closely with other business areas that impact the customer journey including supply chain, production, sales and logisticsEnsure forecast is accurate with customer demandImplement a new escalations processWork on SAP ERP SystemsProvide and delvier reports to directors focused on customer customer, and order managementProvide support to field sales functionWork with 3rd party carriers to ensure smooth delivery of customer order in line with contractual agreementsThe Successful ApplicantLeadership of a Customer Service function previouslyExperience working in an order management environmentExceptional people leaderERP experience (ideally SAP)What's on OfferSenior Customer Service Manager£48,000 - £55,000Generous benefits (disclosed on application)Wakefield basedContactZach JohnsonQuote job refJN-012026-6916273Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationWakefieldContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012026-6916273
