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Senior FM

City of London Permanent View Job Description
As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best-in-class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service-led culture aligned to high operational and safety standards.
  • Opportunity to lead within a high-profile, premium estate
  • Strong focus on people leadership and service excellence

About Our Client

The role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.

Job Description

Key ResponsibilitiesCustomer Service & Stakeholder Engagement

  • Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
  • Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
  • Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
  • Work closely with service partners to ensure service excellence through effective KPI and SLA management.



Team Leadership & Development

  • Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
  • Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
  • Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent.
  • Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.



Operational Leadership

  • Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
  • Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements.
  • Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.



The Successful Applicant

  • Proven experience in a Facilities Management leadership role, managing teams within a customer-facing environment.
  • Strong people management skills, with the ability to motivate, coach, and develop teams.
  • Passionate about delivering exceptional customer service and creating best-in-class environments.
  • Excellent stakeholder management and communication skills.
  • Solid understanding of FM operations, including compliance, service delivery, and contractor management.
  • Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.

What's on Offer

  • A competitive salary and benefits package
  • A permanent position within the public sector, offering job stability.
  • Opportunities for professional development and career progression.
  • Potential to work on impactful projects within facilities management.
  • A supportive and collaborative company culture.



If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector.

Contact
James Balaam
Quote job ref
JN-052026-7023882
Phone number
+441212309367

Job summary

Job function
Facilities Management
Subsector
Facilities Manager / Director
Sector
Property
Location
City of London
Contract type
Permanent
Consultant name
James Balaam
Consultant phone
+441212309367
Job reference
JN-052026-7023882