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Senior Support Consultant

Birmingham Permanent £50,000 - £55,000 per year View Job Description
The Senior Support Consultant will provide expert technical support and solutions for clients within the Technology & Telecoms industry. This role is based in Birmingham and requires a strong understanding of technology systems and customer-focused problem-solving skills.
  • Working for a leading Software Company
  • Hybrid 3 days in the office

About Our Client

Our client is a well-established medium-sized organisation within the Technology & Telecoms sector. They specialise in delivering innovative and reliable technology solutions to their customers, ensuring high standards of service and technical expertise.

Job Description

  • Provide advanced technical support to clients, addressing and resolving complex issues effectively.
  • Collaborate with internal teams to identify and implement solutions for customer challenges.
  • Monitor and maintain system performance to ensure reliability and efficiency.
  • Document and update technical processes, procedures, and troubleshooting guides.
  • Assist in the deployment and configuration of software and hardware systems.
  • Analyse and resolve escalated support tickets in a timely manner.
  • Deliver training and guidance to junior team members and clients as needed.
  • Stay up-to-date with the latest developments in the Technology & Telecoms industry.



Required Experience & Skills

Technical

  • Strong SQL skills (query writing, data investigation, troubleshooting)
  • Experience supporting complex, data-driven applications
  • Background in ERP or back-office systems
  • Ability to diagnose issues across application and data layers



Support Experience

  • Proven experience in 2nd / 3rd line support roles
  • Comfortable handling escalated, technically complex issues
  • Experience working in SaaS or software support environments



The Successful Applicant

A successful Senior Support Consultant should have:

  • Strong technical knowledge in relevant technology systems and tools.
  • Proven ability to diagnose and resolve complex technical issues.
  • Experience in providing excellent customer service and support.
  • Excellent written and verbal communication skills.
  • A proactive approach to learning and staying updated on industry advancements.
  • Ability to work collaboratively within a team and independently as required.
  • Relevant qualifications or certifications in technology or a related field.

What's on Offer

  • Competitive salary ranging from £50,000 to £55,000 per annum.
  • Permanent position offering job security and growth opportunities.
  • Comprehensive benefits package (details available upon application).
  • Work within a respected organisation in the Technology & Telecoms sector.
  • Based in a convenient Birmingham location with great transport links.



If you are a skilled Senior Support Consultant looking for your next challenge, we encourage you to apply and become a valued part of this exciting team in Birmingham.

Contact
Sarah Galeski
Quote job ref
JN-042026-6999945
Phone number
+441618290492

Job summary

Job function
Technology
Subsector
Infrastructure
Sector
Technology & Telecoms
Location
Birmingham
Contract type
Permanent
Consultant name
Sarah Galeski
Consultant phone
+441618290492
Job reference
JN-042026-6999945