Service Manager

The Service Manager is responsible for the effective planning, delivery, and continuous improvement of all preventative and reactive maintenance activities across the company's contracted client base. The role ensures reliability, safety, compliance, and availability through robust planned maintenance programmes and effective emergency breakdown response. The Service Manager leads the service function, managing Service Engineers to deliver consistent service standards across all contracts. The role also oversees service performance, reporting, and escalations, driving high levels of uptime, customer satisfaction, and continuous improvement.

* Lead and supervise service Engineers and field technicians.

* Provide technical guidance and operational support.

* Manage training, performance, and development of the service team.

* Ensure adherence to company standards and procedures

* Support the sales team with technical input for generator sizing or installations.

* Participate in audits or regulatory inspections as a technical lead.

* Oversee diagnostics, repair, and testing of diesel and standby generators.

* Ensure compliance with safety standards and manufacturer specifications.

* Stay current with advancements in generator technologies and industry standards.

* Guide on complex or high-risk technical issues.

* Plan and oversee preventative maintenance programmes for generators and power systems.

* Coordinate reactive maintenance and emergency breakdown response.

* Ensure service delivery meets contractual service level agreements (SLAs).

* Manage service schedules, resource allocation, and job prioritisation.

* Coordinate and schedule remedial works

* Ensure timely completion of work orders and projects.

* Manage workload distribution to optimise team efficiency and meet deadlines.