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Student Support Hub Adviser

London Interim View Job Description
As a Student Support Hub Adviser, you will be the first point of contact for students seeking guidance, information or support, delivering a warm, professional and student‑centred service.You will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience.
  • Make a real difference to student lives
  • Be part of a modern, people‑first university

About Our Client

Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand‑new Student Support Hub

Job Description

Key Responsibilities:

  • Providing front‑line, in‑person support to students within the Student Support Hub
  • Delivering excellent customer service in a clear, approachable and supportive manner
  • Understanding student needs, assessing queries and offering practical solutions or referrals
  • Supporting students who may be distressed, with empathy and professionalism
  • Resolving queries at first point of contact wherever possible using knowledge, systems and initiative
  • Accurately recording interactions using CRM or live‑chat systems
  • Collaborating with academic and professional services teams across the university
  • Maintaining confidentiality and handling sensitive information in line with GDPR and compliance standards
  • Actively developing and maintaining knowledge of policies, services and processes

The Successful Applicant

Person Specification:

  • Proven experience deliveringstudent‑centred services within Higher Education
  • Experience supporting individuals who may be distressed or facing challenges
  • Excellent organisational and time‑management skills
  • Ability to remain calm, professional and effective under pressure
  • Strong written and verbal communication skills
  • Confidence using CRM systems, live‑chat platforms and Microsoft Office
  • Ability to build effective working relationships across varied teams
  • A responsible, confidential approach to handling sensitive information

What's on Offer

  • A role with genuine impact on student wellbeing and success
  • A supportive and inclusive working culture
  • Professional development and learning opportunities
  • 6-Monht contract opportunity.



Contact
Daniel Cronin
Quote job ref
JN-042026-6990490
Phone number
+44 207 269 2217

Job summary

Job function
Business Support
Subsector
Administrator
Sector
Not For Profit
Location
London
Contract type
Interim
Consultant name
Daniel Cronin
Consultant phone
+44 207 269 2217
Job reference
JN-042026-6990490