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Technical Support Specialist

Dartford Permanent View Job Description
The Technical Support Specialist will provide expert assistance to customers, ensuring the smooth operation of technical products in the industrial and manufacturing sector. This role requires a customer-focused individual with a strong understanding of technical systems and problem-solving skills.
  • Forward thinking business
  • Must have experience in a customer support role with a technical focus.

About Our Client

The employer is a well-established organisation operating within the industrial and manufacturing industry. Known for its commitment to innovation and quality, the company provides specialised products and services to a diverse client base.

Job Description

  • Deliver technical support to customers via phone, email, and onsite visits when required.
  • Diagnose and resolve technical issues related to industrial and manufacturing products.
  • Collaborate with the engineering team to provide solutions for complex technical problems.
  • Document customer interactions and technical solutions accurately within the support system.
  • Offer guidance on product installation, maintenance, and troubleshooting.
  • Provide training to clients and internal teams on product usage and features.
  • Ensure customer satisfaction by following up on unresolved issues and providing timely updates.
  • Identify recurring technical issues and suggest improvements to enhance product performance.

The Successful Applicant

A successful Technical Support Specialist should have:

  • A strong technical background, ideally within the industrial or manufacturing sectors.
  • Proficiency in troubleshooting and problem-solving technical systems.
  • Excellent communication skills to effectively assist customers and liaise with internal teams.
  • An ability to work independently and manage multiple tasks simultaneously.
  • Experience in using technical support software or CRM systems.
  • A proactive approach to identifying and resolving customer issues.

What's on Offer

  • Comprehensive benefits package (details to be confirmed).
  • A permanent position offering job stability within the industrial and manufacturing industry.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment



If you are ready to take the next step in your career as a Technical Support Specialist, apply now to join this respected organisation in Dartford.

Contact
George Adlington
Quote job ref
JN-042026-7008003
Phone number
+441622604512

Job summary

Job function
Technology
Subsector
IT Support
Sector
Transport & Distribution
Location
Dartford
Contract type
Permanent
Consultant name
George Adlington
Consultant phone
+441622604512
Job reference
JN-042026-7008003